Subject to applicable law and these Terms of Sale, you shall be entitled to require us to replace a Product delivered to you in the event that such Product:
1.1 is damaged, does not correspond to, or is fundamentally different in nature from, the description of such Product, as stated in the individual product listing for such Product on the Website; or
1.2 is in breach of any term of the Customer Contract (including any term in the Order Form) with respect to such Product.
In the event that replacing such Product is impossible or disproportionate to another remedy available under applicable law, you may require us to reduce the Purchase Price of such Product, or rescind the Customer Contract with respect to such Product.
In the event that we agree to replace a Product, you acknowledge and agree that such replacement shall be your sole and exclusive remedy with respect to such damaged or defective Product, and you shall have no further claim against us in connection with such Product.
Any replacements, and any request for a replacement to be made pursuant to Clause 1 must be made in accordance with such instructions and procedures as may be prescribed by us, and as published on the Website from time to time. In the event that we agree to provide you with a replacement Product, you shall upon request arrange for such Product to be returned to us in accordance with such instructions as we may notify to you. You shall ensure that any Product which is returned to us (including any accessories and/or any ancillary or complimentary items delivered together with such Product) is returned in the same condition as when you received delivery of such Product.
Each request for a replacement shall be reviewed by us on a case-by-case basis, and subject to any requirements under applicable law, we shall be entitled to determine, in its sole discretion, whether to grant you a replacement of such Product.
If the item is damaged from manufacturing defect(s), drop us an email or a line and we will get back to you as soon as possible.
L.D. Waxson Singapore (A unit of Wipro Consumer Care)
No 29, Defu Lane 9 Singapore 539269